Here at Prudent Technologies & Consulting, we have a team of Salesforce Certified professionals ready to help your business today!
We all know that running a business is hard work. You have finances to consider marketing your company, maintaining a website, and more importantly, customers to support. There is enough on your plate as it is, without having to worry about your Customer Relationship Management (CRM) platform. The great news is, there are plenty of companies out there that provide Managed Services to maintain your platform, so you can focus on the parts that make your company sta

Salesforce CPQ software is one such tool that helps address most common errors and inaccuracies in sales quotes generation and delivery.
Ever wondered how businesses executed the tedious process of quoting manually using simple tools such as spreadsheets and word templates in the 90s? Well, they had not too many options to choose from.

Traditional quoting methods pertain to old-school techniques such as using Microsoft Excel for Invoicing for fast-moving business processes such as Sales.

Traditional quoting methods are time-consuming, error-prone, and highly inaccurate owing to highe

Salesforce Customer 360 uses a single source of truth to operate for the most precise full view of your customer.
Salesforce Customer 360 is a product that has yet to be a single product. It is the entire Salesforce portfolio of technology and services. Salesforce Customer 360 is the number one ranked Customer Relationship Management (CRM) platform that helps companies unite their teams with a shared view of every customer.

Your teams have best-in-class apps to work from, and all have the same customer data. It is everything that you need to deliver excellent experiences. We all know d

Salesforce Lightning is a modern, intuitive user interface designed to focus on streamlining processes and increasing productivity.
Salesforce Lightning is a modern, intuitive user interface designed to focus on streamlining processes and increasing productivity. With powerful features and flexibility, Salesforce Lightning is quickly becoming the go-to platform for businesses of all sizes. Whether you are new to Salesforce, or looking to upgrade your existing system, Lightning is a game-changing decision that can help growth and profitability.

Let us get a detailed picture of the key fe

You'll discover why having a CRM system is essential for improving customer service and building long-term customer relationships.
In today’s digital world, customer relationship management (CRM) is more important than ever. With the rise of internet usage, customers have become more demanding when it comes to their shopping experience, and to keep up, businesses need to invest in a CRM system. But why is CRM so essential now?

In this blog post, we’ll address the growing need for CRM systems and give you an overview of how they can help your business. You’ll discover why having a CRM sy

It takes a lot of effort, resources, and creative problem-solving to align different techniques to develop a cohesive, successful strategy
Multi-channel marketing can be tricky to navigate. It takes a lot of effort, resources, and creative problem-solving to align different techniques to develop a cohesive, successful strategy. But with the right tools, you can run the multi-channel marketing process like clockwork.

Salesforce Experience Cloud is an industry-leading suite of tools and services that help businesses achieve their goals with comprehensive solutions for multi-channel marke

Discover how MuleSoft and Salesforce work seamlessly together to power your digital transformation journey.
The Salesforce CRM, powered by MuleSoft’s Any Point Platform, can provide a real-time and unified view of customers by consolidating data from various sources. This allows businesses to create a rich front-end experience that connects to all parts of their operations, improving internal workflows and increasing customer self-service options.

Adopting a strategic combination of Salesforce and MuleSoft can help businesses respond more quickly to customer demands, identify new sales

Salesforce rapidly enhanced Flow’s functionality and encouraged all its customers to move from Process Builder and Workflow Rules.
Salesforce plans to retire Process Builder and Workflow Rules sometime. Salesforce rapidly enhanced Flow’s functionality and encouraged all its customers to move from Process Builder and Workflow Rules. Even the advice on which automation tool to use has an updated message written by Salesforce Help or Trailhead; the message reads as:

“For all behind-the-scenes automation needs, we recommend using Flow Builder.” Trailhead: Choose the Right Automation Tool

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Return to Office Mandates: What does this mean for DE&I?

By Fabienne Zigrit, Senior Associate at Wilton & Bain

Since the start of the COVID-19 pandemic in March 2020, we have witnessed the rise and normalisation of remote working and the impact this has had on diversity, equity and inclusion (DE&I) in the workplace. However, with the world returning to pre-pandemic “normal” and more organisations announcing return to office mandates, it is important to acknowledge the positive correlation between flexible working and employers’ ability to hire and retain diverse talent. We wanted to exp

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